Nowadays, many organizations begin to implement internationally recognized frameworks or methodologies that are all aiming at optimizing the efficiency of IT: increasing speed, quality, benefits or reducing costs, they all pretend to be THE model to optimize the use of IT. But, which one to choose? Can an organization implement more than one framework/methodology? Are they complementary? What does the reality reflect? To answer those questions, we are going to briefly compare five of the most famous well-recognized frameworks/methodologies: IT Governance Framework; Capability Maturity Model (CMM); Control Objectives for Information and related Technology (COBIT); Information Technology Infrastructure Library (ITIL) and, finally the well known Total Quality Management (TQM). We will examine to what extent they are different, similar or complementary. As a conclusion, we will propose and design a model that could eventually be used to inderstand how these five frameworks complement or fit with each other.
Information Technology IT Governance Framework Capability Maturity Model (CMM) Control Objectives for Information and related Technology (COBIT) Information Technology Infrastructure Library (ITIL) Total Quality Management