@article{shabani2013end-user, title={End-User Software Reliability in the Case of the Inventory Tracking System in University of Prishtina} author={Shabani, Isak and Cico, Betim and Hyseni, Dhurate and Halilaj, Fatos} journal={ICT Innovations 2013, Web Proceedings ISSN 1857-7288} pages={243--252} year={2013} }