This paper discusses the importance of the electronic service quality measurement in the various domains of Information Systems, Business and Quality Management. The paper proposes a research methodology of studying the electronic service quality in order to provide a comprehensive and rigid research mechanism in this new emerging domain in the Information Systems Field. During our research in the field, we were faced with a problem of the lack of concrete research in the area of Business-to-Business electronic service quality. And the scarcity of methodologies that govern the research in the field. We explore the interdisciplinary nature of the field and propose a research methodology for future research.
eCommerce, E-Service, Electronic Service Quality, Business-to- Consumer, Business-to-Business, Service Engineering, Internet.
© Association for Information and Communication Technologies www.ict-act.org Developed by tdelev