Mahmoud Amer , Ammar Memari and Jorge Marx Gomez


This paper discusses the importance of the electronic service quality measurement in the various domains of Information Systems, Business and Quality Management. The paper proposes a research methodology of studying the electronic service quality in order to provide a comprehensive and rigid research mechanism in this new emerging domain in the Information Systems Field. During our research in the field, we were faced with a problem of the lack of concrete research in the area of Business-to-Business electronic service quality. And the scarcity of methodologies that govern the research in the field. We explore the interdisciplinary nature of the field and propose a research methodology for future research.


eCommerce, E-Service, Electronic Service Quality, Business-to- Consumer, Business-to-Business, Service Engineering, Internet.